Delivery Information

Shipping Coverage

We offer nationwide delivery throughout Mexico via reliable courier services such as Estafeta, DHL, and FedEx.
Deliveries are made directly to the address provided by the customer during checkout. Please make sure that your shipping information is correct to avoid delays or failed deliveries.

Processing and Dispatch Times

Orders are processed within 1 to 3 business days after payment confirmation. Once your order has been shipped, you will receive a confirmation email including your tracking number and a link to track your package in real time.

Estimated Delivery Times

• Standard Shipping: 3 to 7 business days, depending on your location.

• Express Shipping: 1 to 3 business days, available for selected cities.

Please note that delivery times may vary due to high demand periods, weather conditions, or carrier delays beyond our control.

Shipping Costs

Shipping costs are automatically calculated at checkout based on the delivery address and total weight of your order.
Free shipping promotions will be applied automatically when your purchase meets the minimum amount required.

Order Tracking

Once your order is shipped, you will receive an email with the tracking number and the link to the carrier’s website to monitor the status of your delivery at any time.

Delivery Issues

If your package is delayed, damaged, or lost, please contact us at info@simonet.com.mx within 48 hours after the estimated delivery date.
We will open a claim with the carrier and provide a solution as soon as possible.

Returns Due to Incorrect Address

If a package is returned to us due to an incorrect or incomplete address, the customer will be responsible for reshipping costs. Please ensure your delivery details are accurate before confirming your order.

International Shipping

Currently, we only deliver within Mexico. For special requests or international deliveries, please contact us before placing your order.